One personal encounter was the turning point that brought a Petaluma man into his present role, leading one of the county's largest provider of services to the homeless.

 John Records, Executive Director, Committee on the Shelterless.

In the second part of this report on the ways in which COTS is responding to the upturn in demand for their services, Records defines what are being called th "new homeless," and outlines some of the measures being developed to serve them.

The history of COTS is a tapestry of many individual stories, some of which have been compiled in a book recently published by the agency. Invitation to Service:  Stories from COTS relates the stories of clients, families volunteers and friends and their experiences through COTS. Tours of their facilities in Petaluma and Rohnert Park are offered monthly. You'll find dates and other information here.